We welcome professional talents from different industries and backgrounds, and firmly prohibit discrimination based on gender, ethnicity, religious beliefs, cultural background, etc. We are committed to safeguarding the rights of female employees, and as of the end of the 2023 fiscal year, female employees accounted for 30% of our workforce.

We have launched the "ihome Cainiao Nest" to provide interest-free housing loans for employees. We also provide timely assistance to employees with financial difficulties through the Employee Care Fund and help employees with special needs to work and live better through the Disability Care Fund. Employees also enjoy special holidays such as full-pay sick leave, single-child companion leave, and childcare leave. We also strive to improve the work environment of our stations, optimize our campus canteens, upgrading accommodation conditions, and creating a caring, comfortable, and warm working environment for frontline employees.

We provide all employees with physical checkup, personal insurance (including death, disability, and critical illness insurance), and offer employees and their family members with million-yuan-coverage medical insurance (high-coverage medical insurance), outpatient and inpatient insurance, and other optional business insurance packages. We have also set up "Sunshine Station" mental health counseling platform for employees and an instant counseling hotline for station managers. We also regularly organize health-related activities, and share health tips to help employees alleviate work pressure.

Cainiao has built the "Cainiao Academy" internal platform to provide employees with comprehensive learning courses. We have developed diverse training workshops, and adopted a course development system of "self-taught content+ external knowledge sharing + internalization." We have developed a series of courses that are tailored to the industry and industry internet and suitable for both young people and leaders. There are more than 1,500 online and offline courses, meeting the skill improvement needs of employees in different positions and levels, and equipping them with an international perspective and forward-thinking mindset.

Leveraging our digital advantages, Cainiao optimizes meeting processes, streamlines approval processes, and improves internal work efficiency. By improving the work environment of stations, optimizing campus canteens, upgrading accommodations, and other methods, we strive to improve the workplace experience of frontline employees.