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Technology and Other Services

As a smart logistics enterprise, Cainiao has established a logistics network that is supported by the most advanced technology, and we continuously innovate in the research and application of digital technology. Our independently developed advanced technologies include intelligent hardware, automation, IoT, and artificial intelligence. These technologies enable us to achieve intelligent control of key network nodes, effectively handle various peak demands, and provide a highly flexible and predictable network operation with exceptional efficiency.

Our technology and other services primarily consist of the Cainiao Post Solution, Cainiao App, logistics technology, and logistics asset services. Through these technical solutions, we have built the world's largest digitalized "pick-up, drop-off" network and have developed the most widely used logistics app in the world.

Cainiao Post

Cainiao App

Core Technology

Logistics Asset Services

Cainiao Post

Cainiao Post solution seamlessly connects third-party-operated parcel collection stations and smart lockers across communities, campuses, and villages to Cainiao’s logistics network. This has facilitated cooperation between station operators and express delivery companies to improve last-mile delivery efficiency. Cainiao currently has the world's largest digital "pick-up, drop-off" network.

Cainiao equips “pick-up, drop-off” stations with smart hardware, advanced technology systems and uniform service standards to help streamline their operations. Consumers can track the delivery status of their packages in real time on the Cainiao App.

In addition, the Cainiao Post solution enables unmanned operations at specific stations, providing package delivery and pickup services 24 hours a day, 7 days a week. At the same time, we have deployed more than 800 autonomous vehicles at universities and communities to efficiently deliver packages from the stations to consumers' doorsteps. In fiscal year 2023, unmanned vehicles delivered more than 10 million packages.

170,000 “pick-up, drop-off” station80 million parcels processed daily

Low-threshold for starting a business

Digital operations

Integrated community services

School-enterprise cooperation

Free franchise, professional station - actual store area ≥20 m2, small station – actual store area ≥10m2

Low-threshold for starting a business

Digital operations

Integrated community services

School-enterprise cooperation

Cainiao Post (Community)
Cainiao Post (School)
Cainiao Post (Rural)

Signup Process

Submit application & initial evaluation

~2 working days

A Taobao account with real-name authentication and a qualified store
Express intention to cooperate with delivery staff in advance
Submit personal and store information
Waiting for staff to come and evaluate
After passing the preliminary evaluation, rent the store and purchase equipment

Training

~3 working days

Online self-taught video coures
Offline field training

Submit details & review

~1 working days

Equipment procurement and installation
Submit detailed information on equipment required for station signup
Waiting for the final review of the platform (store + equipment)

Visit the mall to purchase equipment

Deposit frozen & signup successful

~1 working days

Ensure that the balance of the applicant’s real-name authenticated Alipay account is higher than RMB3,000
Sign the cooperation agreement online and freeze the deposit of RMB3,000
After the freeze is successful, you can officially start your business

Apply for entry

It is expected to take 10 minutes to fill in the application. After successful submission, an official staff member will contact you and come to verify.

FAQ

Am I qualified?

1. Professional station - actual store area ≥ 20 m2, small station - actual store area ≥ 10 m2; 2. No other stations or Cainiao smart lockers within the same service area; 3. The store is fully furnished and decorated; 4. The store is located on the ground floor (same level as the road). There are no restrictions on the floor for office buildings or commercial centers; 5. Willing to adhere to Cainiao training and Cainiao-branded store decoration requirements.

What is purpose of the deposit? Will it be refunded?

In order to ensure that the station fulfills its obligations under the agreement during the process of parcel storage, forwarding, and other business services, a deposit of RMB 3,000 needs to be deposited for the stations cooperating with Cainiao. The deposit will be frozen directly in the connected Alipay account. If you do not encounter any problems when conducting business, the deposit will be unfrozen afterward.

How does the station make a profit?

The basic income of the station is from the parcel business, mainly from the parcel delivery and shipping, subject to the average unit price and quantity in each region. In addition, the customer flow brought by the station's parcel business will also drive income from other commercial businesses.
Parcel logistics income: delivery is between RMB 0.5-1 per order, and shipping is between RMB 3-8 per order. The increase in parcel flow will be converted into store turnover: it will help drive the other businesses if applicable.
Platform rewards and commercial income: Cainiao's monthly index service incentives and business income from group purchases, advertising, recycling, laundry, and other businesses. Click to estimate station revenue.

What is the signup process?

Application process: (1) Submit preliminary information (personal/store) - (2) Preliminary evaluation - (3) Training - (4) Submit detailed information (equipment information) - (4) Platform review - (5) Sign agreement and submit deposit - (6) Successful signup. Results of the review will be notified by SMS or available on the Cainiao official website after logging in. View check-in progress
Two batch of information will need to be uploaded; the first batch is basic personal and store information, and the second batch is the equipment information of basic hardware facilities in the station.Click to fill in the signup application.

Who are the service providers? What are their responsibilities?

Service providers are Cainiao's partners in each city. They are mainly responsible for expanding and settling new stations and daily basic operations of the stations. You can find the service provider's contact number in your city through the partner entrance on the official website.

What kind of store can sign up?

Currently, there are mainly two types of businesses that can sign up with Cainiao: ①Exclusive store: delivery handling points, individual Cainiao Post station; ②Shop-in-shop: retail - small supermarkets, grocery stores, daily necessities, gift & jewelry, baby care, fruit, stationery store; service - dry cleaners, individual digital equipment stores, property service centers, photo studios.

How to acquire parcel resources? How to join Cainiao post stations?

Stations, couriers and service points negotiate the integration of package handling, with service providers extending support. In addition, the self-pickup mode at these stations lightens the delivery burden on couriers, making cooperation highly feasible.

Is there competition between “pick-up, drop-off” station?

There is no competition between stations, and the coverage areas of stations do not coincide.

There is no Cainiao post station in my city, but I'm interested in starting one. How can I proceed?

At present, we are unable to offer franchise opportunities in areas where our services are not yet available. Kindly leave your contact details,and our staff will contact you as soon as a station is set up in your area.

Are there any specific requirements for station decoration?

Decoration includes installing uniform branding elements that represent Cainiao within the site. Specific decoration style can be tailored.