Practicing CARE Service Concept to Create Value for Customers
Park Operation Services
Customer First Culture
Prioritizing customer service: the first accountability policy; 3-hour phone call reception by every customer service representative; 24/7 headquarters helpline; customer survey mechanism; annual product review.
Attentive
Consulting services, customized value-added services, logistics technology services, logistics warehousing services, and property support services.
Responsive
"1511" service commitment: response within 15 minutes; feedback on progress within 1 day, resolution of urgent matters within 1 day.
Ecological
we can strategically link Alibaba's ecosystem resources in commercial operations, cloud computing, financial payments, investment, financing, etc. based on customer needs, to empower customer business growth.